Refund policy

Refund & Return Policy

Thank you for shopping with us! We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Returns

We accept returns on eligible items within 10 days of delivery.

If you would like to return or exchange an item please email olivia@olivehomeware.co.uk and we will provide you with return instructions and and address. 

Return Shipping Costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Please note orders placed in any sale or in our reduced to clear collection are only available to return for store credit.

Orders placed from the 'Olive Branch' collection cannot be returned.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll make it right as quickly as possible